Terms of Service (TOS)
Vebpro Infotech Pvt. Ltd. provides web hosting services to subscribers around the world. The following terms of service are designed to provide the highest level of service available.
Content
All services provided by Vebpro Infotech Pvt. Ltd. are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any local or international law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, material that jeopardizes national security, or material protected by trade secret or other laws. The subscriber agrees to indemnify and hold harmless Vebpro Infotech Pvt. Ltd. from any claims resulting from the subscriber's use of Vebpro Infotech Pvt. Ltd. services which damages the subscriber or any other party.
Note: Pornography and sex related merchandising are prohibited on any Vebpro Infotech Pvt. Ltd. hosting account. This includes sites that may imply sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Vebpro Infotech Pvt. Ltd.servers or any other server on the Internet. Links to such materials are also prohibited.
Examples of prohibited content or links include (but are not limited to):
- IRC Software
- Pirated software
- Hacking sites, programs or archives
- Warez Sites
- Distribution of music files or any other material in which the account holder does not own the copyright.
- Adult Sites
- Game Servers (dedicated game server programs)
Vebpro Infotech Pvt. Ltd. will be the sole arbiter as to what constitutes a violation of this provision. Content that does not meet these standards will be removed without prior notice to the subscriber.
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Housing of any of the following files is considered a violation of the terms of service:
IRC - We currently do not allow IRC, Egg Drops, BNC, or IRC bots to be operated on our servers or network. Files with references to IRC or any likeness thereof are prohibited. Also any program that acts like an IRC server or that provide chat functions that run as background processes are not allowed.
Proxies - We do not allow proxy servers of any kind, whether for personal or business use. Files with references to any proxy or likeness thereof are prohibited.
PortScanning - We do not allow any kind of portscanning to be done on or from our servers or network.
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Commercial Advertising - Email -
- Spamming, i.e. the sending of unsolicited email, from any Vebpro Infotech Pvt. Ltd. server or any server located on the Vebpro Infotech Pvt. Ltd. network is STRICTLY prohibited. Vebpro Infotech Pvt. Ltd. will be the sole arbiter as to what constitutes a violation of this provision. This also includes Optin Optout mail programs and mail that either directly or indirectly references a domain contained within an account at Vebpro Infotech Pvt. Ltd.
- Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Vebpro Infotech Pvt. Ltd. customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any Vebpro-hosted domain, or referencing any Vebpro Infotech Pvt. Ltd. account, is prohibited.
- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks is prohibited.
- Email address cultivating, or any unauthorized collecting of email addresses without prior notification of the email address owner is strictly prohibited.
- Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is prohibited.
ShoutCast Servers - We do not allow Shoutcast Servers due to bandwidth and load issues.
Background Running Programs - We ask that users request permission before enabling persistent background processes of substantial load. Unauthorized background processes shall result in immediate termination of the account. Vebpro Infotech Pvt. Ltd. maintains the right to cancel accounts at its discretion.
PHP Shell - PHP Shells or any likeness thereof are prohibited. Files with any reference to PHP Shells or likeness thereof are prohibited.
Server Abuse - Any attempts to undermine or cause harm to a Vebpro Infotech Pvt. Ltd. server or subscriber of Vebpro Infotech Pvt. Ltd. is strictly prohibited including, but not limited to:
- Logging into a server or account that you are not authorized to access
- Accessing data or taking any action to obtain services not intended for you or your use
- Attempting to probe, scan or test the vulnerability of any system, subsystem or network
- Tampering, hacking, modifying, or otherwise corrupting or breaching security or authentication measures without proper authorization
- Transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer's functionality or the operation of the System
- Interfering with, intercepting or expropriating any system, data or information
- Interfering with service to any user, host or network including, without limitation, by means of overloading, "flooding," "mailbombing," or "crashing" any computer system
You will be held responsible for all actions performed by your account whether it be done by you or by others.
All sub-networks of Vebpro Infotech Pvt. Ltd. and all account holders must adhere to the above policies
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Scheduled Maintenance and Downtime
Vebpro Infotech Pvt. Ltd. will use its commercially reasonably efforts to provide services 24 hours a day, seven days a week. Subscriber acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades ("Scheduled Downtime"); or service malfunctions, and causes beyond Vebpro Infotech Pvt. Ltd.'s control or which are not reasonably foreseeable by Vebpro Infotech Pvt. Ltd., including the interruption or failure of telecommunications or digital transmission links, hostile network attacks, or network congestion or other failures. Vebpro Infotech Pvt. Ltd. will provide at least 48 hours advance notice to the subscriber for Scheduled Downtimes, and will use commercially reasonable efforts to minimize any other disruption, inaccessibility and/or inoperability of its web servers. Vebpro Infotech Pvt. Ltd. has no responsibility for downtime resulting from a user's actions. Also, the 100% network uptime guarantee does not apply for shared accounts.
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Backups
Only Linux-based accounts have backup services. All backup services are merely provided as a convenience to clients and Vebpro Infotech Pvt. Ltd. will not accept any liability for any loss of data. All clients are urged to perform their own backups regularly, and perform backups before any major change to their websites.
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Refunds
Refunds will be given at the discretion of the Company Management. All fees outside of our money back guarantee are non-refundable and non-negotiable. The money back guarantee only pertains to shared hosting plans. Any setup fees are NON-refundable. The cost of the domain (e.g. SGD20 for .com and SGD60 for .sg) will be deducted from the refund amount if a free promotional domain was registered. Domain names are not applicable for any refunds, but the domain name will still be rightfully owned by the registrant. All credit card payments are subjected to 5% transactional charges from our payment processor, which will be deducted from the total refund amount.
Any violation of Vebpro Infotech Pvt. Ltd.'s Terms of Service Agreement shall result in no refund.
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Limitations on Use (Server resources / Bandwidth / Email)
Any account using 15% or more of the server CPU or memory can be suspended and/or terminated.
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Fair use on Bandwidth / Data Transfer
Any account that uses excessive amounts of bandwidth can and will be subjected to bandwidth throttling.
To prevent excessive bandwidth usage in a shared environment, each shared hosting account is subjected to bandwidth throttling based on the table below. Bandwidth usage is checked daily, and limits are in place for the current month. Successive abusers will be required to upgrade their plans, or failing that, may be subjected to immediate account suspension.
Users can purchase additional non throttled (10mbps burstable bandwidth) data transfer at S$50/month per each block of 10GB data transfer (Price correct as of 1st May 2009). For users that require more than 100GB data transfer, higher resources and dedicated bandwidth, you should consider upgrading to a VPS account or Dedicated Server to ensure the best resources for your website. Dedicated bandwidth is only applicable for non shared web hosting.
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Limitations on Email
Sending mass emails (more than 200 email addresses per hour) on shared hosting accounts may cause your emails to be lost or sent unsuccessfully because of the shared usage of email resources. For mass sending of emails, please purchase our hostExpert Plan for dedicated email queue.
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Account Setup, Termination, and Billing:
The account will be charged on the day the order is processed, regardless of the services' activation date. Our system will automatically generate the invoice when your account is due for renewal. If you wish to terminate your account, contact our billing department for termination, and upon verification, your invoice and related subscription services will be stopped.
Check Orders: Accounts for subscribers who wish to pay by check will be setup when the check is processed by the bank and funds are received.
Disabling of accounts due to overdue payment: Accounts will be disabled if payment is not received within 7 days of the due date. If your account has been disabled, you may be charged a reconnection fee of up to $50 in order to re-enable your account.
Termination of accounts due to overdue payment: If the account is not paid within 30 days of the invoice date, the account will be terminated and all information within the account will be deleted.
Cancellation Procedure: Valid proof of account ownership will be required to terminate an account. This includes, but is not limited to, billing information in the form of a partial credit card number or other payment information, or the billing password. Non-secure information, such as the contact email address or account billing address, is not sufficient as a security verification.
Parked Domain Names: There is no charge for parking additional domain names.
Virtual Domain Names: Additional domains that point to a sub folder (Virtual Domains) are free.
Domain Name Transfers: Vebpro Infotech Pvt. Ltd. shall not be held responsible for domain transfers. The account holder is responsible for completing any necessary domain name transfers.
Courtesy Services for Customers : All services such as backup and Cpanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber's own backup of any data. Vebpro Infotech Pvt. Ltd. is not responsible for lost data or for lost data due to third party software that is not maintained by Vebpro Infotech Pvt. Ltd. programming staff. (Cpanel is not associated with Vebpro Infotech Pvt. Ltd.)
Non-disclosure of Confidential Information : Vebpro Infotech Pvt. Ltd. agrees not to use any Proprietary or Confidential Information ("Confidential Information") disclosed to it by the customer for its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, maintaining and troubleshooting the customer's account.
Confidential Information includes, but not limited to, login information, passwords, files, databases (including, but not limited to, products, services, and customers), web designs, configuration information, or financial information of the customer.
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Service Level Agreement (SLA)
Vebpro's goal is to achieve 100% Web Site Availability for all customers.
Subject to the exceptions below, if the Web Site Availability of customer's Web site is less than 100%, Vebpro will issue a credit to customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service charge for the affected Services:
| Web Site Availability |
Credit Percentage |
| 99.6% to 99.9% |
20% |
| 99.4% to 99.6% |
40% |
| 99.2% to 99.4% |
60% |
| 99.0% to 99.2% |
80% |
| 99.0% or below |
100% |
Exceptions: Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with:
- Circumstances beyond Vebpro's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA
- Failure of access circuits to the Vebpro Network, unless such failure is caused solely by Vebpro
- Scheduled maintenance and emergency maintenance and upgrades
- DNS issues outside the direct control of Vebpro
- Issues with FTP, POP, IMAP, or SMTP customer access
- False SLA breaches reported as a result of outages or errors of any Vebpro measurement system
- Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of Vebpro's Terms and Conditions and Acceptable Use Policy
- E-mail or webmail delivery and transmission
- DNS (Domain Name Server) Propagation
- Outages elsewhere on the Internet that hinder access to your account. Vebpro is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Vebpro will guarantee only those areas considered under the control of Vebpro server links to the Internet, Vebpro's routers, and Vebpro's servers.
Limitation of Damages
Recovery of damages from Vebpro Infotech Pvt. Ltd. may not exceed the amount of fees it has collected on the account.
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General
Terms Of Service are subject to change without any prior notification.
These Terms of Service are a legally binding contract between the subscriber and Vebpro Infotech Pvt. Ltd..
By opening an account, the subscriber agrees to the above-stated terms.
Anything not listed in the Terms of Service is open to interpretation and change by Vebpro Infotech Pvt. Ltd. administrators without prior notice.
All prices, with the exception of the 30-day money back guarantee, are non-refundable and non-negotiable.
The money back guarantee only pertains to shared hosting plans.
Any violation of these Terms of Service will result in termination of the account. Vebpro Infotech Pvt. Ltd. maintains the right to terminate accounts without prior notification.
We reserve the right to remove any account with 15 days prior notice.
The above stated Terms of Service is correct as of 30 April 2011.
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